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Q - What sort
of cleaning system do you employ?
A
- We employ and specialize in both Hot Water Extraction (Steam
Cleaning) and Dry Cleaning methods.
Q - How long will it take for my carpet
to dry?
A - For our Dry Cleaning method drying time is usually
between 30 min to 1 hour and for our Steam Cleaning we usually
quote between 8 to 12 hours. Both drying times depend on
a few factors such as how soiled the carpet is, how good
the airflow is at your residence and how long your carpet
pile is. Things you can do to quicken drying time is to
leave doors and windows open, use a plug in fan or set you
air conditioner on fan.
Q - What method of carpet cleaning will
you use on my carpet?
A - I generally make that decision on arrival, after
I inspect your carpet. Some carpets may be better suited
to a one cleaning method over the other.
Q - How soon can I walk on my carpet
after it has been cleaned?
A - With any form of cleaning the longer you can give
it the better. However I have Hospitals as clients with which
I use the dry cleaning method and they walk on it straight away.
With Steam Cleaning though I would usually leave you with plastic
boots. So if you think you will be walking in and out frequently
it may be a good idea to use them to prevent re-soiling.
Q - I have heard from friends that once
you have your carpet Steam Cleaned it re soils much quicker again.
Is this true?
A - This is a fallacy. A properly cleaned and maintained
carpet does not soil any quicker after the clean than before.
Although it is true that some people have had this experience.
The reason for this is that some carpet cleaners, due to
not being properly trained or by trying to save themselves
a bit of money up front don't buy themselves the appropriate
cleaning and rinsing agents thus do not properly rinse the
carpet clean of cleaning solution. It can be likened to
washing you clothes and taking them out before the rinse
cycle. When dry they will be crunchy and the remaining cleaning
solution acts like a magnet attracting soil. Exactly the
same thing happens with carpet. If it is crunchy to walk
on and if it soils quicker this indicates that your carpet
cleaner may not have used a rinsing agent to rinse your
carpet clean.
Q - When I last had my carpet
cleaned it looked great for a week then spots started coming
back. Why does this happen and can I be sure that your I
won't be left with the same problem after your cleaning?
A - This problem is usually referred to as Wicking
and is usually caused by using too much water on a particular
spot although there can be other contributing factors. Most
domestic carpets have a backing made out of Jute which is
bonded to the carpet, when excessively wet this pools dirty
under the surface of the carpet. Carpet dries from the bottom
up so in the case of Wicking it brings up the dirt with
it. We Guarantee our cleaning against wicking and any other
problem that may occur. In fact our triple Guarantee states
" if you're not as happy with the job even up to two
weeks later as you were on the day it was done. I'll return
as quickly as I can and re-clean any areas of concern for
free. If you're still not happy I will gladly refund you
100% of your money."
Q - Can you Guarantee that you will
get all my stains out?
A - No one can Guarantee this for the below mentioned
reasons. What I can and do guarantee is that we can give
the Most Thorough Clean you've ever had. Please refer to
the front page of the Domestic Carpet Cleaning page of this
Web Site.
There are a wide variety of carpet stains, some common and
easy to remove such as general dirt and some food stains.
Others stains like Red Wine, Pet Urine, Blood and so on
are more difficult. If fact depending on the age of a stain
and how it has been pretreated sometimes some of these stains
can't be removed. I've seen some home owners panic and use
inappropriate chemicals such as Oven Cleaner and Bleach
to try to remove their stains other times the chemicals
used may not have been so harsh. In events such as this
the stain will more than likely be Set and once Set no method
or frequency of cleaning can remove it. Other times the
carpet can result in a bleach mark, which is actual color
loss, of course in this case as well nothing can be done.
Generally I advise that the safest thing you can do with
any sort of stain is to dilute it first with a bit of Cold
water and sop it up after with a clean white cotton towel
such as a nappy. If you still have a problem then it's time
to call someone like me. This is especially true for Urine
marks. Whilst I can clean and sanitize the area more often
than not if someone has treated a urine mark the yellowing
won't come out.
Q - What are your payment methods?
A - Cash or Cheque.
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